Frequently Asked Questions (FAQ)
Welcome to the Athena Jasper FAQ page. We’re here to help you have the best possible shopping experience. Below are answers to some of the most frequently asked questions about our sunglasses, ordering process, shipping, returns, and more.
1. What types of sunglasses do you offer?
We specialize in high-quality, fashion-forward sunglasses for a variety of styles and occasions. Whether you’re looking for polarized lenses, UV protection, retro-inspired frames, or sporty looks, we have something for everyone.
2. Are your sunglasses UV-protected?
Yes! All of our sunglasses come with 100% UV protection to shield your eyes from harmful UVA and UVB rays. We prioritize both style and safety.
3. How do I place an order?
Simply browse our collections on athenajasper.com, select your favorite style, choose any applicable options (such as lens color), and click “Add to Cart.” Proceed to checkout, fill in your shipping details, and complete your payment securely.
4. Which payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital payment services. Your transaction is always secure and encrypted.
5. Where do you ship?
We ship worldwide! Whether you’re located in the U.S. or internationally, you can enjoy our sunglasses. Please check our Shipping Policy for more information on estimated delivery times and costs.
6. How long will it take to receive my order?
Most orders are processed within 1-3 business days. Delivery time varies by location but typically ranges between 5–10 business days for domestic shipping and 10–20 business days for international shipping.
7. Can I track my order?
Absolutely. Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your package’s journey until it arrives at your doorstep.
8. What is your return and exchange policy?
If you’re not fully satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused and in original packaging. Please refer to our Return Policy for complete details or email us at [email protected] for support.
9. My sunglasses arrived damaged. What should I do?
We’re sorry to hear that! If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll work quickly to resolve the issue.
10. Do you offer gift packaging or gift cards?
Yes! We offer stylish gift packaging upon request at checkout, and digital gift cards are available in various denominations, perfect for gifting someone special.
11. How do I care for my sunglasses?
Use a microfiber cloth to clean your lenses and keep them in the provided case when not in use. Avoid leaving them in hot or humid environments for prolonged periods.
12. Need more help?
Our customer service team is here for you. Email us at [email protected], and we’ll respond within 24-48 business hours.